Accounts and Charges
Charges
You may incur some out-of-pocket expenses after your treatment. For example, if you require a higher level of care than can be provided at Dhelkaya Health, transport via ambulance to another hospital is covered by you, your Ambulance Victoria membership or your private health insurer if you have yet to be admitted. Radiology and x-ray services also incur an out-of-pocket fee. For more information, please speak to our team.
Payments
You can pay your account at any time at the main Reception by cheque, money order, cash or credit card. To pay by phone, contact Reception on 5471 3555.
Community Service Charges
There may be fees associated with community services (e.g. District Nursing) for visits, services and dressing supplies/consumables. The Department of Health sets the fees, and they are regularly reviewed by Dhelkaya Health. No client of Dhelkaya Health shall be disadvantaged by an inability to pay, and in some circumstances, fees may be waivered or reduced in cases of financial hardship or difficulty. To find out more, contact District Nursing.
Private Patient Charges
If you are admitted, you may choose to use your private health insurance to cover your hospital stay so you may not be out of pocket for x-rays, scans or blood tests conducted at Dhelkaya Health.
To ensure you have the correct cover, our staff will help you check the excess on your policy and help you make an informed decision about using your private health insurance. However, you are also responsible for checking these details with your insurer. You should also check with your surgeon or anaesthetist about any out-of-pocket fees charged for the services they provide.
